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Banking Customer Service Cover LetterWhen you avail of some banking services, you expect a good service from the bank in terms of any doubts, assistance, etc. You get a toll free number, and you are told that you can call on this number to clarify your doubts anytime. This person who assists you and clarifies your doubts is a Customer Service Executive. Not only banks, but many service providers, goods manufacturers have their Customer Service Departments set up, that provides 24X7 services to the customers. If you wish to work as a Customer Service Executive (CSE) also known as Customer Service Representative (CSR) with a bank, the following sample Banking Customer Service Executive cover letter will help you get your resume short listed. 1. Sample Banking Customer Service Executive Cover Letter (for a candidate with relevant experience) Date: 25th June, 2009 To, Dear Mr. Hood, This is with reference to the advertisement for the post of Customer Service Executive with your bank, dated 13th September, 2011. I am working as a CSE with Suburban Cooperative Bank since 1.5 years, and wish to apply for the post of CSE with LA National Bank. I read the advertisement thoroughly, and can confidently say that I match the requirements put forth by you for this post. You need an experienced candidate , with good communication and computer skills. As mentioned I have 1.5 years of experience, am very proficient with MS-Office applications, and am fluent in English, Spanish and French. This answers your requirements and in fact exceeds it. I possess another main skill or quality required for this job that is being 'patient' with the customers. At times we have to face irate customers and it is our responsibility to solve his/her problem without the issue going to the Manager. In my career I have never left any query unresolved, or diverted the query to my senior, with extreme cases being an exception. LA National Bank is a well established bank, and works at national level. It will thus widen the scope of my responsibilities, and gives me a chance to work in well established professional organization. I have attached my resume for further reference and hope that you would call me for an interview to discuss the same. I am awaiting your call and hope that I get to hear a positive response soon. Thank you for your time. (Signature) 2. Sample Banking Customer Service Cover Letter for a fresher Customer Service Profile (non-technical fields) does not recruit experienced candidates strictly. Only in case of technical or fields where in a lot of learning is required experienced candidates are preferred. Otherwise, a fresher with good communication skills and efficient in computer operations can apply for the post of CSE. If you are a fresher, and wish to apply for CSE in the banking sector, refer to the sample Banking Customer Service cover letter for fresher given below. Date: 25th June, 2009 To, Dear Mr. Hood, I am Dick Anthony and I wish to apply for the position of CSE with your bank as advertised in LA Daily. I am a fresher, but I believe that I match the requirements put forth in the advertisement. The advertisement reads that you are seeking candidates with fluent communication skills, and efficiency in computer operations. I am fluent in four languages - English, French, Spanish, and German. I have done a certified course in computers that gave me advanced knowledge of many computer operations. These are the two basic skills mentioned in the job requirements. The job description says that the person should be enthusiastic and ready to help, and should be able to tackle problems or find solutions to customers' queries immediately. Reading this, I can say that you need someone who is quick, fast learner and can respond immediately in different situations. I am glad to say that I possess these qualities, and would therefore enjoy working in this profile. I have attached my resume. I am pursuing my higher studies via distance learning and assure you 100% dedication to my work. A face-to-face discussion will help you decide better. Awaiting your call at the earliest and looking forward to work with your organization. Thank you. (Signature) These sample CSE cover letters will help you get a job as a CSE with a bank. It an be altered accordingly for a CSE in any other industry. Go ahead, and draft a cover letter that gets you your dream job. | |