resume cover letters

Customer Care Executive Cover Letter

The trend of business has changed a lot in the past few years. Now it is not just a buy and sell relationship between the client and the organization. The organization looks forward to developing a rapport with the client, which ensures customer loyalty. This loyalty is thus based on the service that the organization provides to its clients. To assure 100% customer satisfaction and best service, the organizations have come up with the concept of Customer Service Executives (CSE). These CSE's assist the clients and provide them a 24X7 service wherein the customer can get his/her doubts clarified, problems solved, enquiries answered, etc. A CSE is also known as a Customer Care Associate, Customer Care Representative, etc. The basic requirement for this job profile is good communication skills and proficiency in computer operations. Fluency in more than one language would be an added advantage. If you wish to apply for the post of a CSE, refer to the sample Customer Service Executive cover letter given below to apply for the job.

1. Sample Customer Service Executive Cover Letter for a Candidate with Relevant Experience

Martha Haynes,
Green Shine Apartments,
15th Lake Road,
Park Street,
USA - 20123
Email: martha@joy.com
Ph: 444 00 11 010

To,
Mr. George Parker,
Vodafone Telecommunications,
USA- 20128

Dear Mr. Parker,

I am Martha Haynes and this is with reference to the vacancy posted by your organization for the post of a CSE. I have 1 year experience in this field, and wish to apply with Vodafone.

I have completed my Graduation in Literature. I am very fluent with English, German, Spanish and French. I have been working in this profile since the last one year, and still continue enjoying my work. I love to interact with people and learn new languages. I am proficient in computer operations and internet surfing. These interests make me perfect for this job profile. Besides, I am comfortable working in night shifts and rotational shifts, thus flexibility of time will not be an issue.

Vodafone is a global name. They treat their employees like assets, and offer them immense growth opportunities. I have a couple of friends working as CSEs with your organization, and hear them praise about your work culture.

Request you to please spare some time, and arrange for a personal interview. I request you to judge me after a one on one meet.

Waiting for a positive reply, and looking forward to meet you at the earliest.

Thank you.
Sincerely,

(Signature)
Martha Haynes
martha@123.com
666 111 0101


2. Sample Customer Service Executive Cover Letter for a Candidate with no Experience

The CSE profile usually accepts freshers. If you are a fresher and possess the required skills - fluent communication and efficiency in computer operations, you can apply for this position. A CSE has to be patient and should have a helping nature, so that he/she assists the customers to the fullest.

Martha Haynes,
Green Shine Apartments,
15th Lake Road,
Park Street,
USA - 20123
Email: martha@joy.com
Ph: 444 00 11 010

To,
Mr. George Parker,
Vodafone Telecommunications,
USA- 20128

Dear Mr. Parker,

I am Martha Haynes, a Literature student, and this is with reference to the advertisement posted in USA Today for the post of Customer Service Executive, in your organization.

Mr. Parker, I am a fresher, but reading the requirements you put forth for this post, I feel that my skills would fit in the requirements for this job profile. As mentioned in the advertisement, you need a candidate with good communication skills, proficient in computer operations and adaptable to flexible timings. I am good in English, French, German and Spanish. I have completed a basic course in Computers, and thus am good at computer and internet operations. I do not have any issues working in a 24X7 environment.

Vodafone is a global brand name and beginning my career with Vodafone is the best I can get. Vodafone has always encouraged its employees to pursue further education, and gives freshers a chance to work while they study. I assure you that I will never compromise on my work owing to my studies, and show 100% dedication towards work.

Please allow me to attend the interviews, and prove whatever I have mentioned above.

Looking forward to meet you soon.

Thank you.

Sincerely,

(Signatre)
Martha Haynes
martha@123.com
666 111 0101

These sample BPO cover letters for the post of Customer Care Executive or CSE as we say, will help you get a job in a BPO. The letter will enable you to put forth your skills and qualifications smartly, such that the employer believes that you suit his/her job requirements, and will call you for an interview.


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