resume cover letters

Administrative Customer Service Cover Letter

An administrative customer service person is a key person in any organization. Because an organization needs to keep its customers happy to survive in the market competition, a customer service executive is required to guide the customers through the shop in finding the right product. He may also be the one taking their queries and complaints over phone.

So basically there are two kinds of customer service executive profiles:

  • Customer care executive (retail shop)
  • Call centre customer service executive

While the role of a retail store customer service person is to guide the customers coming to the shop and help them find their desired product and give them details about it, a call centre customer service executive takes calls from customers, makes note of their complaints and problems along with offering assistance in solving them. In both the cases, they are the middle link between the company and the customer.

While applying for the job or while giving the employment ad in the newspaper the specific nature of the profile must be mentioned.

Samples of cover letters for the shop customer service guy and call centre customer care executive is given below respectively

Shop customer service executive cover letter

Craig Dunlop
401 Norway St
Miami, FL 33126
(800) 987-5743
craig.dunlop@example.com

8th -November-'11

Robert Beck
Robinson Super Market
39 Grand Avenue St
Miami, FL 33147
robert.beck@robinsonsuper.com

Subject- Application for the post of customer care executive (retail shop)

Dear Sir,

I have come across your ad regarding the post of 'shop customer service person' in today's South Florida Times, dated 8th-November-'11 and want to apply for the same.

Since the last three years I have been working as a customer service executive with National Super Store in Florida. During this tenure, I have successfully and very efficiently handled all the walk-in customers and guided them in getting the right product with the right kind of specifications, best suited to their needs. While doing this, I have dealt in electronic goods (home appliances), furniture goods, laboratory standard chemicals, paints, etc.

I am good at understanding the customer psyche and thus offer them product solutions accordingly. While on job, I have even handled many contingency situations involving dissatisfied customers, kleptomaniacs and undecided customers. This all has been possible because I am a good listener and an even better observer. Another key element of my job has been to handle customer phone queries.

In terms of education, I have completed my high school from Vaughn's High School. I have been planning to pursue a diploma in marketing soon.

I look forward to working for your store as it will further strengthen my skills in persuasive marketing. With a good experience of 3 years in this field and with the above mentioned skills I am sure that I will do full justice to this job and contribute to the profitability of the store.

I am enclosing here my resume and experience letter.

Looking forward to meeting you in person soon.

Thanking you,

Yours Sincerely,

(Signature)

Craig Dunlop

Enclosures:

  1. Resume
  2. Experience letter


Call Centre Customer Service Executive Cover Letter Sample

Albert Welsh
47th Dafoe Avenue,
Miami, FL 33126
(800) 916-4563
albert.welsh@example.com

8th -November-'11

John Reilly
DigiMobile Pvt. Ltd.
21, Tangerine Springs Rd.
Miami, FL 31236
(800) 873-2836
john.reilly@digimobile.org

Subject- Application for the post of Call Centre Customer Service Executive

Dear Sir,

I saw your newspaper ad for the post of 'Call Centre Customer Service Executive' in South Florida Times, dated 8th -November-'11 and would like to apply for the same.

I am right now working with Steinberg Marketing Solutions, handling their off-shore marketing operations as a customer service executive. I have handled this position efficiently since last 2 years now. My job here involves taking customer calls and helping them resolve their technical complains.

I have an excellent command over English and an ability to think fast and come up with the right solution at the right time. I have a good record in customer care for which I have been awarded a recognition certificate by the company.

I would like to take this opportunity to mention my interest in the opportunity of working with you as I believe that it will further enhance my persuasive skills and give me a chance to take on higher responsibilities and greater challenges.

Attached here is my resume with all the relevant details along with my recognition certificate. Hope to have a personal interaction with you very soon.

Thanking you,

Yours faithfully,

(Signature)

Albert Welsh

Enclosures:

  1. Resume
  2. Recognition certificate


These are the two cover letter samples for both kinds of customer service executive profiles. Refer to these Sample of Cover Letter for Customer Care Executive before typing your own letters. You can suitably modify it but the structure remains the same. Also, you can refer to tips for writing Customer Service Representative Cover Letter, Customer Service Cover Letter For Supervisor writing tips and how to write Customer Service manger Cover Letter for more cover letters related to customer service.


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