Airline Complaint Letter

The presence of innumerable airlines has made the competition even worse and thus these companies are ready to do anything to survive. But amidst all this, there come the employees; hard-working, frustrated, exhausted employees. And thanks to the crumbling economy, when the news of union concerns, greed, bankruptcies, contract renegotiations and pension cuts reach them, it further adds to the frustration. The airline executives won't take their employees seriously and then the burden of carelessness will come down on us passengers. It is thus necessary to take immediate and fast action by us against any such incident of misconduct or bad service.

Following is a letter sample written in a particular style. You can refer to the set pattern of information and draft your own letter.

Airline Complaint Letter Sample

Peter Simmons

56 S Vermont Ave
Los Angeles, CA 90020
(310) 441-9899
peter.simmons@example.com

1st October,'11

For the personal attention of,
Bob Atkinson (Sr. Manager)
Air Finn Airlines
23, Winchester Boulevard
Brooklyn , MD 21061
(410) 721-1123
bob.atkinson@airfinn.com

Subject- Complaint about inedible substances in the airline food

Dear Bob,

I am a regular flyer with Air Finn Airways and I have been brand loyal since last 4 years. Now, I must admit that during this long association of ours, I have come across a few awkward moments but the latest one takes away the cherry. It has actually compelled me to write to you the account of this unfortunate event to which I became an unsuspecting prey.

On my last flight from Heathrow to Los Angeles, I was served with food of such bad, obnoxious proportions thinking about which I still get sleepless nights. The flight information is as follows:

Flight No. - IC-932001
Seat- B 32, Executive Class
Date of Journey- 29th September, '11
Boarding from- Heathrow International Airport
Destination- Los Angeles

I want you to imagine a scenario where you have been waiting for your birthday present with bated breath and your parents get a big box covered up in shinny, shimmering, colorful gift wrapper. Your excitement turns up another notch and the next thing you know is that you are digging across the multiple-layers of the wrapper and the cardboard into the box to get a glimpse of your highly anticipated present. And TA DA!! What do you find? A dead turkey!

Why this analogy, you think?? Well, I thank God that there wasn't any dead turkey for real inside my meal box but that doesn't kill the excitement. It was a finger ring and a used, bloodied band-aid in my noodles. Now what inference do you make out of it; that someone was trying to propose to me with that finger ring? Sir, let me assure you that I am not that big a fan of blind dating and surely I don't entertain strangers and stalkers, especially when they are running after me with a finger ring in one hand. That is all about the mysterious stalker, but what's the deal with that bloodied band-aid in my food? I can assure you that the sight of this band-aid almost caused me to puke right there in the alleyway. But nevertheless it brought me face to face with the washroom mirror right above the sink.

Now I don't think that it was a part of an episode of Scare Tactics because I wasn't approached by any of the program's hosts after that horrible incident, as is done usually in the program. So after striking off even that possibility out of the list, I still wonder what the actual cause of my psychological harassment was. I think it was plain and simple neglect on the part of your flight staff that led to such a bad experience. I mean, can you imagine that bloodied band-aid in your own food and still eat it?

Stating this, I think the time has come for me to re-evaluate my airline choice. I don't think I will use your services ever again. I know, given a man of so much experience like you, you will quickly put some stringent, revised quality standard checks in place and avoid the status of Air Finn Airways from plummeting further. Last but not the least; my lawyer would contact you soon with a case of psychological harassment against your airline company. All the relevant details will be included in the legal letter and I would expect the settlement along with my compensation as soon as possible. The time frame for this will also be communicated to you by my lawyer.

Thank you for your time.

Yours Sincerely

(Signature)

Peter Simmons

This letter includes a lot of dark humor (or better read it as sarcasm) as put by the writer. Yet the tone is very authoritative. The style of writing such a letter depends upon its writer but the common and essential element across all such letters is- clear and accurate detailing as given here-flight number, date, to & from, seat number and airline name. Also, you can refer to Tenant Complaint Letter and Customer Complaint Letter for more cover letters.