Holiday Complaint Letter

Many a times, a customer may be misguided by the holiday package company and thus suffer an uncomfortable stay or other glitches which spoil the entire holiday mood. This may happen due to the absence of complete information in the holiday catalogue or vague language. Most of the times, it's the poor management on the part of the holiday package operator that causes this kind of trouble to the tourists.

You may have had a food poisoning at the arranged hotel or the cruise ship experience didn't turn out to be what was promised or you suffered at the hands of the airline. All these are a result of poor management or false promises made by your tour operator. Many a times, on arrival you find that there is no reservation done at the destination hotel under your name and sometime there is no seat reserved for you in the train. When all this happens with you in a foreign country where you are under foreign jurisdiction, there is not much you can do at that time.

So what are you going to do about it? Just pass it off as yet another learning experience? Or raise your voice against it and give the tour company a rain check? You need to play hard ball with them and ask straight-forward questions. Remember that they are service providers and they are legally bound to provide you with the service as mentioned word by word in the holiday package catalogue.

Here is one sample of how to write such a letter.

Holiday Complaint Letter Sample

Robert Mathews
6000 Ritchie Hwy # B, Brooklyn,
MD 21225
(410) 636-3545
robert.mathews@example.com

4th-September-'11

For the personal attention of,
Nigel Aronofsky (Manager)
Holiday Bells Tours and Travels Pvt. Ltd.
21 St. Claire St
Brooklyn , MD 21061
(410) 768-1700
nigel.aronofsky@holidaybells.net

Subject- Complaint about misguided holiday package details and poor management

Dear Nigel,

My family and I have just returned from a holiday to Belgium, the holiday package being provided by you. The details for the same are as follows:

Plan- Four Nights, 3 Days Belgium Super Saver Family package
Brochure plan no. - 23
Location- Bruges, Brussels and Ghent
Dates- From 23rd-Sept,'11 till 27th -Sept,'11

Let me first of all make my displeasure very clear to you about the kind of holiday service we have been provided by your company. We got to know about the appalling state of affairs when, on reaching our hotel in Bruges, we were simply told by the receptionist that there was no booking done under my name. Now, according to the catalogue, we were to get a 4-star hotel for 1 night and 1 day stay. Instead, the tour manager took us to a motel stating that the hotel was undergoing some renovation work and so they won't be able to accommodate us. This kind of contradictory response was shocking for us all. I further inquired about the problem but to no avail. My complaint to your holiday manager went unnoticed and unresolved. We had paid a handsome amount of money for our hotel accommodation and yet we got a motel and such a derogatory treatment.

Let me state here that under the Package Travel Regulations Act, I have the right to get what I have paid for. And so by virtue of the legal regulations and what your catalogue had stated, you have breached the contract. This legally entitles me to receive compensation from your company for the disappointment and the sudden downgrading of our holiday accommodation. I am attaching the full details of monetary compensation which you are bound to pay back. I hope for a quick resolve to this problem from your end within the next one week.

Yours Sincerely

(Signature)

Robert Mathews

Always make sure to attach a monetary break-up for the expected compensation. That is why it is recommended to always keep all the receipts and bills handy. Also be stern in your letter tone and give them a definite time frame to act upon your complaint. If they still fail to respond, approach the consumer forum at once. Also, you can look for Poor Service Complaint Letter and Product Complaint Letter for more samples of cover letter.