Hotel Complaint Letter

A hotel complaint letter is written by unsatisfied hotel guests to the manager, describing their grievances with the hotel.

A trip to a tourist destination or a business trip to another city requires a lot of planning. Your stay, your mode of conveyance, food etc. need to be arranged well in advance. The choice of hotel is one important part of such planning. Sometimes this choice may turn out to be a bad one. You may notice that the attitude of the hotel staff is not good or the room-service is not up to the mark. Apart from this, you also may face problems like non-functional AC, no towel and soap in the washroom, untidy bed sheets. These things are mood-spoilers and make the customers repent their decision of having selected that hotel.

When faced with such circumstances, you should speak to the front desk assistant about the problem. If you still don't get a satisfactory service, you may approach the senior manager of the hotel. Sometimes, if he is not there or running low on time, you can always write a letter to him describing, precisely and in short, about your problem.

Following is one such letter that will give you a clearer insight into writing a hotel complaint letter.

Hotel Complaint Letter

Ron Hardy, Manager - HR
Citaphel Engineers Pvt. Ltd.
8501 Grant St
Denver, CO 80229
(303) 822-1342
ron.hardy@example.com

1stOctober,'11

For the consideration of
Aaron Jasper, Manager
The Oaks Hotel
233, E Colfax Ave
Denver, CO 80203
aaron.jasper@theoakshotel.com

Subject- Complaint about mismanaged room reservations and no room-service

Dear Aaron,

You and I have been professionally associated since last 2 years during which time my company has given your hotel a business to the tune of $50,000. Now, never before have I felt the need of nor faced such circumstances to sit and write a complaint letter to you. But the recent attitude of your staff towards my visiting corporate cricket team has changed all that. Let me explain to you what has transpired my use of such diction today.

My team was to make a stay at your hotel from 22nd September to 29th September during their cricket tournament. The room booking for the same had been made by my manager one week in advance. Yet when my team arrived at the hotel, your front-desk asked them to adjust in 5 rooms instead of previously booked 8 rooms. Apprehensively they took the rooms and adjusted there. When my office came to know about this, my manager spoke to the hotel authorities only to be told that due to an international convention going on in your hotel, most of the rooms had been allotted to their guests. Now is it the proper way to treat your loyal customers and that too when they already have made their advance booking?

Worst still, they were requested to come downstairs to the restaurant for the meals as told by your room service and I quote, 'most of the waiters are busy looking after the guests from the international convention'.

I must say that I am hugely disappointed by the treatment of my men at the hands of your callous staff. It seems to me that The Oaks Hotel is no longer interested in continuing its association with us and so we are more than happy to oblige. I am sure that, you being the senior manager, would never have allowed such an unpleasant treatment of my men and I also know that back then you were out of station for some business meet. So, since now you are back, can I expect a good overhauling of your staff protocols and priority revisions? Thank you for your time.

Yours Sincerely

(Signature)

Ron Hardy

Always maintain an authoritative tone in the letter and be as much specific with the details as possible. Such kind of letter will be taken seriously because losing its positive image never features in big hotels' to-do list. Also, you can review Noise Complaint Letter and Police Complaint Letter for more cover letters.